NICK FRANZA

PROFESSIONAL BACKGROUND

Dedicated & Experienced

CUSTOMER SUCCESS ACCOUNT MANAGER

• Partner with Technology Decisions Makers

• Create Culture for innovation and success while working with several large customers in tough situations

• Lead with Empathy, People first then technology solutions

SR. TECHNOLOGY ADVISOR

• Head of Technology for flourishing Commercial Business group

• Evaluate and implement new technology solutions and improve existing state processes.

• Design, lead, and implement on the HQ global initiative of digital transformation

• Chair to the IT Strategy and Operations Board

• Liaison for CISO on Cyber Security

• Member of the Sr. Board of IT Demand and Process Counsel

• Managed Hardware/ Software Lifecycle and Guidelines

• Helped Design and Deliver new State-of-the-art HQ in the post Covid19 environment

• Tested and Deployed innovative technologies in the back to office push

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SR. DIRECTOR, TECHNOLOGY DELIVERY AND OPERATIONS

• Oversee all back-office technology platforms and budget.

• Audit and develop roadmap to migrate to Office 365.

• Audit and develop roadmap to for customer lifecycle process.

• Design and deploy 24/7 multi-vendor Support structure for all products and customers nationwide.

• Design and deploy internal technology service desk to support the business users internally.

• Manage a team of 5 engineers at different capacities remotely.

• Built and tested Lab to validate products as well as create in-depth documentation around product install, support and maintenance.

SR. MANAGER, TECHNOLOGY DEVELOPMENT

• Major contributor on several Fortune 50 partnerships from first contact to product delivery. (Microsoft, IBM...)

• Assisted Sr. Leadership in developing strategies in several areas of technology. (Racing Operations, Computational, Backoffice, Sports and Entertainment Properties, Digital and Social Content)

• SME in emerging technology (Blockchain, XR, AR, VR, Autonomous, ML, AI, Cloud, Video) and used as a resource across the varying business units.

MANAGER, TECHNOLOGY DEVELOPMENT

• Key member of the TechDev group charged with creating a modern-day workforce using best practices.

• Developed working relationships with all business units in the organization from the group’s inception.

• Became the ‘go-to’ for technology solutions for everyday tasks as well as consultative on business planning.

• Created a space for testing smarter and more efficient technology with in-house, low to no cost solutions backed by Traditional IT.

MANAGER, PRODUCTION TECHNOLOGY

• Brought organization to the platforms used to ingest, archive, protect & retrieve the most valuable assets.

• Managed team of 4 engineers and several outside vendors to design from scratch and deploy a MAM (Media Asset Management) system containing several PB of content and meta data.

• Lead project manager in orchestrating the move of the Video Data Center to a new facility. This including building to spec, installation, contingency planning as well as documentation and training.

MANAGED SERVICES ENGINEER

• Design, implement, and manage VMWare and Backup Solutions in 17 centers in the South East as well as maintain internal Peak10 network infrastructure.

NETWORK & SYSTEMS ADMIN

• Managed IT Network Operations including the MDF and user facing Applications.

• Provided Technical Support to all employees and coaching staff.

NETWORK AND SERVICE DESK ASSISTANT

• Manned IT Help-Desk and provided assistance to the Sr MIS Staff.